Delivery & Returns Policy

United Kingdom & Ireland:

All UK orders are shipped via 2nd Royal Mail and are dispatched on a Wednesday, which will take 3-5 days. Once your order has been dispatched, you will receive an email to confirm this.
In the unlikely event of your order not arriving within the expected time frame, please allow 15 days from the date of dispatch (as per Royal Mail guidelines) before contacting us. When contacting us, please include your name and your shipping address so that we can check this against our records.

We use barcode tracking for all orders and will be able to track your order and provide a delivery update in most cases.

International:

We currently ship to most international destinations. We use Royal Mail International airmail for all items.  Delivery usually takes between 5-10 business days. Please note there can be unexpected delays depending on your local postal service.

Customs Duties:

For all orders requiring a customs form we will complete this and mark the item as “bags”. Please be aware that all orders outside of the UK may be subject to customs duties and taxes which are calculated once this item has arrived in your country. We have no control over these charges levied and so cannot accept responsibility for them. Customers are responsible for these charges.

Returns

We offer a full 30 day return policy. Goods must be returned to us within 30 days following the date of sale. Any returns received outside this time frame will not be valid for a refund. Products should be returned in the original packaging. We recommend buyers obtain proof of shipping from the Post Office. This is free and will cover the cost of replacement should the item be damaged or lost in transit.

When the return is received within 30 days following the order date, we will reimburse the delivery charges.  Please complete the return slip and send all returns to;

Turtle Bags, Unit 3, Civic Centre, Stourport on Severn, Worcestershire, DY13 9PA

We take great care to ensure we send out your order in a perfect condition but in the event you receive a faulty/ damaged item please contact us within 24 hours of receiving the goods.

The item can be sent back for a replacement or a full refund. We will reimburse the return postage costs to you once the item has arrived back with us. Please note that we can only return the cost of standard 2nd class shipping.

For all returns, we will check the items following receipt and process a refund within 48 hours. Please allow 4-5 days for the funds to appear in your bank account.